Health-RI Service Desk

Please send us an email for questions regarding: 

• General Health-RI inquiry
• Advice on how Health-RI could support your research
• Tools and Services

All calls and requests will automatically be forwarded to the operators of the Service Desk. If the issue requires extra attention, experts will be called in to respond to your call and/or solve your issue.

The service desk can be contacted via:

• E-mail (servicedesk@health-ri.nl) and will respond as soon as possible on weekdays from 9:00-17:30
• Telephone (+31 88 1167500), available on weekdays from 9:00 -12:30 and from 13:30 -16:00
• Self Service Desk (https://health-ri.topdesk.net), for which you need to have an account. In many cases, and especially if you need to make use of some of the Health-RI tools (e.g. XNAT, cBioPortal), you will have to have a Self Service Desk account. 

To obtain a Health-RI Self Service Desk account:

1. Send an email to servicedesk@health-ri.nl
2. Accept the terms and conditions agreement by replying to the mail
3. Follow the instructions to login at Self Service Desk (TOPdesk)
4. Get access to answers on FAQ's for Health-RI tools and services.
5. Create a call or request via webforms per service

Most mails to the service desk will receive a ticket code. When communication with the service desk about your query always use that ticket number (H-RIYYMM XXX) in the subject line.

With a self service account, you can follow the status of your query via the Self Service Desk. There you can also comunicate with the Health-RI service desk regarding this query.